Privacy Policy for Lounia
We Respect Your Privacy
Thank you for choosing Lounia, your AI-powered diet assistant. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you use our mobile application.
Information We Collect
- User Profile Information: Name, email address, date of birth, height, weight, gender.
- Health & Nutrition Data: Known allergies, foods to avoid, medications being taken, dietary preferences, and goals.
- Communication Data: Encrypted chat messages exchanged with our AI dietitian.
- Device and Usage Data: Device type, operating system, crash logs, and general usage statistics (collected anonymously).
- Login Information: Credentials used to sign in with Google, Apple, or other third-party authentication providers.
- Purchase Information: Data related to in-app purchases (e.g., premium plan access).
How We Use Your Information
- To personalize your diet plan.
- To store chat messages securely in an encrypted format.
- To improve app performance and user experience.
- To communicate updates and provide customer support.
- To process and manage in-app purchases securely.
Legal Basis for Processing (GDPR)
- Your consent.
- The necessity to perform a contract with you.
- Our legitimate interests that do not override your fundamental rights.
- To comply with legal obligations.
Your Rights Under GDPR
If you are located in the EEA, you have the right to access, correct, or delete your personal data, withdraw consent, restrict or object to our processing, and receive a copy in a portable format. To exercise your rights, contact us at louniaapp@gmail.com.
California Privacy Rights (CCPA/CPRA)
- Know what personal data we collect and why.
- Access and request deletion of your data.
- Opt-out of the sale of personal data (we do not sell your data).
- Be free from discrimination when exercising privacy rights.
Children’s Privacy
Our app is not intended for children under the age of 13. If we learn that we have collected such data, we will delete it immediately.
Account Deletion
You may delete your account at any time from within the app: Go to Settings > Account > Delete Account. This will permanently remove your data, except for essential login identifiers. For help, contact us at louniaapp@gmail.com.
Data Security
We use industry-standard encryption (e.g., AES-256) to protect all health-related data and chat communications in transit and at rest.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
Effective Date: July 22, 2025
Last Updated: July 22, 2025
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
📧 louniaapp@gmail.com
By using the Lounia mobile application, you agree to this Privacy Policy. If you do not agree, please discontinue use of the app.